Privacy Policy

Thank you for visiting our website www.schuelke-academy.au or www.schuelke-academy.nz , which we have set up for our customers to conduct specialised training. In the following, we would like to inform you about the handling of your data in accordance with the Australian Privacy Act 1988 (“Cth”) and the New Zealand Privacy Act 2020 (“Applicable Laws”) .

Responsible person

The office named here is responsible for the data processing described below.

Usage data

When you visit this website, data related to your use of the website (“usage data”) is temporarily evaluated on the website’s server for statistical purposes to ensure the security and utilisation of the server as well as to improve the quality of the website. This usage data consists of

- the name and address of the user of the requested content,

- the date and time of the request,

- the amount of data transferred,

- the access status (content transferred, content not found),

- the description of the web browser and operating system used,

- the referral link, which indicates the page from which you came to ours,

- the user's internet service provider,

- the IP address of the requesting computer, which is shortened in such a way that it is no longer possible to establish a personal reference.

The usage data is evaluated without using the name and address of the user.

Data security

schülke takes the protection of your data from unwanted access very seriously, and we take all available technical and organisational measures to do so. We use SSL encryption on our website to protect your transmitted data . You can recognise this by the address line beginning with https:// and the closed lock symbol in the status bar of your browser.

Required cookies

On this website we use two types of cookies that are necessary for the use of the website. Cookies are small text files that are stored on your terminal device and can be read by us: session cookies are deleted again as soon as you close your browser, and permanent cookies are stored beyond the individual session.

We do not use for analysis, tracking or advertising purposes.

In some cases, these cookies only contain information about certain settings and are not personally identifiable. They may also be necessary to enable user guidance, security and implementation of the site.

You can set your browser to inform you about the placement of cookies. This makes the use of cookies transparent for you. You can also delete cookies at any time via the corresponding browser setting and prevent the setting of new cookies. Please note that our web pages may then not be displayed and some functions may no longer be technically available.

Marketing/tracking cookies

Cookies are used for marketing purposes and to analyse your visitor behaviour. They are only used if you have consented to them in the cookie banner on the homepage.

By clicking ‘accept all cookies’ on the banner, you agree to the storing of cookies on your device to enhance your site navigation, analyse site usage, and assist in our marketing efforts. Click here to see our privacy policy.

You can revoke your consent at any time by clicking the appropriate box on our cookie banner. Tracking cookies include:

_ga

Storage period: 2 years

Contains a randomly generated user ID. This ID allows Google Analytics to recognise returning users on this website and to merge data from previous visits.

_gid

Storage time: 24 hours

Contains a randomly generated user ID. This ID allows Google Analytics to recognise returning users on this website and merge data from previous visits.

_gat

Storage time: 1 minute

Certain data is sent to Google Analytics no more than once per minute. The cookie has a lifetime of one minute. As long as it is set, certain data transmissions are blocked.

Google Tag Manager

We have integrated the Google Tag Manager on our website, an auxiliary service which itself only processes personal data (IP address) for technically necessary purposes. The Google Tag Manager takes care of loading other components, which in turn may collect data. The Google Tag Manager does not access this data.

You can find more information about the Google Tag Manager in Google's privacy policy.

We use the Google Tag Manager in the legitimate interest of optimal functionality of our website. If you do not agree to this, please do not visit our website again.

Google Analytics

We use the web analysis tool "Google Analytics" to design our website according to your needs. Google Analytics creates usage profiles based on pseudonyms. For this purpose, permanent cookies are stored on your terminal device and read by us. In this way, we are able to recognise returning visitors and count them as such.

We also use the Google Signals service to create cross-device user statistics (e.g. numbers, user groups) and to play out cross-device remarketing campaigns for Google users. Google only processes the data of users who have activated the "personalised advertising" option in their Google account settings. You can also object in principle to the collection by Google Signals by deactivating the "personalised advertising" function in your Google account.

Within the scope of Google Analytics, we are supported by Google Ireland Limited and Google LLC. (USA) as processors. Data processing may therefore also take place outside the EU or EEA. With regard to Google, an adequate level of data protection is guaranteed due to the adequacy decision (EU-U.S. Data Privacy Framework). Google also undertakes to conclude standard contractual clauses with other sub-processors.

Data processing is carried out on the basis of your consent, provided that you have given your consent via our cookie banner. You can revoke your consent at any time. To do so, reload the cookie banner by deleting the cookies in your browser or your browser history.

Embedded videos

To ensure that calling up the website with embedded videos does not automatically lead to content from the third-party provider being reloaded, we only display thumbnails of the videos in a first step. This means that the third-party provider does not receive any information.

Only after a click on the preview image is the content of the third-party provider loaded. This provides the third-party provider with the information that you have accessed our site as well as technical data regarding your use. In addition, the third-party provider is then able to implement tracking technologies. We have no influence on the further data processing by the third-party provider. By clicking on the preview image, you give us your consent to reload content from the third-party provider. 

The embedding is based on your consent, provided that you have given your consent by clicking on the preview image.

Online trainings

In addition to offering reading training courses, we also offer personal online training courses for which we use telephone/video conferences (hereinafter: "online training courses") via "Teams" from Microsoft Corporation.

The processing of your data is based on the Applicable Laws. If you also voluntarily provide personal information when using Teams or voluntarily use functions that are not mandatory, the associated data processing is based on your revocable consent. You can revoke your consent at any time with effect for the future (for the right of revocation, see "Your rights as a data subject"). Please note that processing that took place before the revocation is not affected by this.

Depending on the type and scope of the use of Teams, different types of data are collected or processed. This includes in particular

· Personal data (e.g. first and last name, e-mail address, profile picture)

· Training metadata (e.g. date, time and duration of communication, participant IP address, MAC address, other device IDs (UDID), device type, operating system type and version, user device, camera type, microphone or speaker, type of connection)

· Text, audio and video data (e.g. chat histories, video and audio playbacks)

· connection data (e.g. phone numbers, country names, start and end times, IP addresses).

If you have registered for an online training course, you will receive an access link from us by e-mail or calendar entry. You can participate in the online training direct via the browser without installing the apps. The service is then provided via the website by Microsoft which is responsible for data processing. You are free to use the chat functions during the online training. Likewise, you can decide whether to activate your camera and/or microphone or leave them switched off. If you use the chat function, the text entries you make will be processed in order to display and log them in the online training if necessary. If you switch on your camera or microphone, the data from the microphone of your terminal device and from any video camera of the terminal device will be processed for the duration of the training.

Please note that training sessions will make your personal details visible to all other participants and any information you or others upload, provide or create during an online training session will be processed for the duration of the training and will remain stored after the online training has finished. If you have a Microsoft Teams account and use it and the Microsoft Teams app to dial in, the name stored there will automatically be displayed in the participants list for everyone to see. If you do not want this, use the option of participation via the browser window. There you can enter a pseudonym. There is no possibility of central deletion of the online training by the host. We therefore recommend that you as a participant do not use the chat function if you wish to prevent storage in the online training.

Under certain circumstances, we may record individual online trainings for the purpose of documentation or further publication afterwards on the schülke academy. Both the audio track and the camera view of the participants can be recorded. You are free to activate the camera and microphone. Before the recording begins, we will inform you of this and of the intended place of publication, if any. By continuing to participate under the settings you have chosen, you hereby declare your consent to the possible recording and further use. If you participate without activating the camera and/or microphone, none of your personal data (except for your user name or pseudonym) will be recorded. You can then also ask questions via the chat. The chat contents are not part of the recording. It is possible to revoke your consent with effect for the future, provided it is technically possible to remove your personal data from the recording (regarding the right of revocation, see "Your rights as a data subject").

When processing your data, we are supported by the following as external service providers and processors:

Microsoft Corporation for the use of "Teams"; further information at https://privacy.microsoft.com/de-de/privacystatement

User account

In order to use our offer of the schülke academy and to participate in training, it is necessary to create a user account via the website. This data is required for registration:

· Master data (first name, last name)

· Access data (access code, user name, e-mail address, password)

Further details are voluntary and will only be processed on the basis of your consent. You can revoke this consent at any time for the future (information on the right of revocation can be found under "Your rights as a data subject").

In the course of registration and subsequent logins and uses of the user account, we store the IP addresses of users along with the access times in order to be able to prove registration and prevent any misuse of the user account.

As part of the contractual use of the user account, the following data is generally processed:

· User data (e.g. first name, last name, user name, e-mail address, password, further data that the user additionally sets in his profile such as company, department, language).

· Course data (e.g. name of the course, course content, course slides, quiz questions and answers, rotation, start time, linked participants, completed participations, participating user groups)

· Attendance data, (e.g. course and user concerned, attendance record, start time, completion time, attendance status (e.g. completed, open).

Users receive regular e-mail notifications from us with information about their unfinished course participation. It is also used for password recovery.

When a user participates in a course, the following information is regularly collected and stored:

· Start time of the course

· Slides viewed, each with start time and end time of page view

· Answers given to quiz questions

· Time of completion of the course

· Certificate of attendance

This participation data is used to ensure that the user has viewed or edited all course content (e.g. slides, quizzes, texts) before the participation status is set to "completed" and a participation certificate is generated. The participation certificate contains the name of the user, the name of the course and the completion date of the participation. The certificate of attendance is made available to the user in the "My courses" area. There is an option to download the participation certificate. Schulke accepts no liability for the storage and provision of the participation certificate.

Data associated with a user account will be retained for the time that the account is maintained. In the event of prolonged inactivity of the user account, we reserve the right to contact you by e-mail to verify that the user account should be maintained. If no e-mail is deposited or in the absence of a reply within 7 days, the user account and the attached data will be deleted.

Once you have created a user account, you can have it deleted by us at any time without incurring any costs. A message in text form (e.g. e-mail, fax, letter) to info.au@schuelke.com or to the contact details given below is sufficient for this. Please state "Unsubscribe schülke Academy" in the subject line. We will then delete your stored personal data, provided we are not required by law to retain it. It is the user's responsibility to save relevant data beforehand if the user account is cancelled.

The legal basis for the processing of this data is your consent.

Contact

We process your personal data that you transmit to us in connection with contacting us exclusively for processing your request.

We will delete your data if it is no longer required and there are no legal retention obligations to the contrary.

Storage period

Unless we have already informed you in detail about the storage period, we delete personal data when it is no longer required for the processing purposes, you have revoked your consent and are not required by law to store it.

Data recipient & consent to disclosure to third parties

We disclose your personal data within our company to the areas and persons who need this data to fulfill the purpose for which it has been disclosed. When necessary, we may also transfer your personal data to companies related with us. Your data will not be passed on to third parties, i.e. outside the schülke Group, unless this is permitted under Applicable Laws.

In the context of commissioned processing, we may also pass on your data to external service providers (e.g. for hosting, IT services, marketing and sales) who support us in our data processing processes strictly in accordance with instructions and on the basis of a commissioned processing agreement. For users located in the EU, we will ensure that data processing is limited as far as possible to within the European Union (EU) or the European Economic Area (EEA), e.g. by selecting storage locations at appropriate data centers in the European Union. Insofar as data is also processed outside the EU or the EEA or transferred to third-country service providers, the transfer will only take place insofar as the third country has been confirmed by the EU Commission as having an adequate level of data protection, an adequate level of data protection has been agreed with the data recipient (for example, by means of standard contractual clauses) and, where applicable, further necessary measures have been taken to ensure an adequate level of data protection, or you have given us your consent to do so in accordance with the requirements of Article 49 (1) sentence 1 lit. a DSGVO.

We use this website as a browser-based e-learning web application (Software as a Service), which is provided by reteach of Susell GmbH (Rosenthaler Strasse 38, 10178 Berlin, Germany) in accordance with Schulke’s processing agreement with Susell. By using this website you consent to the sharing of your personal information with Susell, solely for the purpose of engaging in the training.

For more information, please see their privacy policy: https://www.reteach.com/datenschutz/

Your rights as a data subject

When collecting, using or disclosing your personal data, we must comply with the Australian Privacy Principles (“APPs”).

Contact details of our Privacy Officer

In fulfilling our obligations under Applicable Laws, we are supported by our Privacy Officer, who can be reached at the following contact details:

Shey Lemcke
Schulke Australia Pty Ltd
Suite 3, Level 2
2 Lyonpark Road
Macquarie Park NSW 2113

Email: info.au@schuelke.com
info.nz@schuelke.com

If you contact our Privacy Officer, please also include the location of your office.

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